Operations Specialist, Google Play, Trust and Safety

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products.

• Own the product management life-cycle, coordinating SMEs to investigate root causes and develop final reports for the Leadership Team.
• Orchestrate cross-functional partners to translate incident lessons into tracked, accountable action items within Operations, Policy, Product, and Engineering roadmaps.
• Oversee the mandatory governance process for bulk actions, ensuring forensic precision and cross-functional sign-off to minimize negative impacts.
• Develop frameworks to measure and report on the health of the threat-prevention lifecycle, providing visibility into the ROI of durable fixes and the team’s progress against multi-quarter Objectives and Key Results (OKRs).
• Utilize systems to formalize a post-mortem to fix pipeline, ensuring every identified vulnerability leads to a sustainable improvement.

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Trust and Safety, Operations, Program Management, or a related Risk Management field.
• Experience leading cross-functional projects or investigations that include stakeholders.
• Experience in report writing and delivering updates to leadership or executive-level audiences.

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Google is proud to be an equal opportunity and affirmative action employer.